HSBC UK has appointed Aaron Shinwell as interim head of mortgages and savings.
Shinwell has been at HSBC for three years and was previously head of strategy and planning for the bank’s retail products.
HSBC head of retail products Tracie Pearce said Shinwell would help manage and continue the lender’s growth in the mortgage and savings markets.
“Aaron has spent almost two decades in the financial services industry, working for some of the biggest names across different disciplines, much of it involving mortgages and savings,” she said.
“With us, Aaron has played a leading role in a number of initiatives focussed on commercial management and improving customer experience, so this temporary change in role is perfect for him.”
Shinwell highlighted that the mortgage market was a strategic priority for the lender and that it had been making inroads by expanding intermediary distribution.
“Alongside improvements to our customer journey, we are making applying for a mortgage, getting a decision in principle (DIP) and a formal offer through to completion a much smoother process,” he said.
“We are continuing to look for opportunities to do this while giving more brokers access to our mortgages.”
Owain Thomas is features and contributing editor of Mortgage Solutions and editor of Specialist Lending Solutions.
He also has experience in the protection, pensions, workplace benefits and HR areas.
Owain has won two Headline Money Awards and the Protection Review’s Journalist of the Year award.